How does William Martin’s consultancy stand out?
William Martin’s consultancy stands out due to its expert team of highly competent consultants who use innovative report writing software that enables us to deliver pragmatic, technically accurate advice and for our consultants to enhance the customer experience when conducting site visits.
“Together, with a dedicated team of customer support professionals, we think that our consultancy service differentiates itself on the customer experience that we provide and the pragmatic advice that we give.” — Phil Jones, Managing Director, William Martin
How does William Martin keep up with changes in health and safety?
Through our partnership with Barber EHS, William Martin receives the very latest health and safety information and updates.
“The relationship we have with Barbour EHS allows us to stay ahead by ensuring that we can provide our clients with early notice of changes to legislation and guidance .” — Phil Jones, Managing Director, William Martin
To communicate these changes to our clients and prospects and to help identify impacts and implications, we regularly produce client postings, technical briefing notes, webinars, and thought leadership articles that prepare clients for new legislation and guidance.
“An example of this is our annual compliance report, which is an initiative to show that we’re identifying trends using our own data, captured in Meridian. By sharing this research and expert insight with our clients, we can help them keep on top of the latest trends and industry changes.” — Phil Jones, Managing Director, William Martin
Essentially, we want to demonstrate to our clients that we’re staying ahead of our competitors and preparing them for any changes that arise.
What is William Martin’s mission or overarching goal?
“We want to be recognised as the best health and safety consultancy in our sector.” — Phil Jones, Managing Director, William Martin.
William Martin’s ultimate mission is to be the market-leading consultancy by delivering accurate, pragmatic, and cost-effective advice through our people and integrated software systems. Put quite simply, we want to be the ‘go-to’ consultancy in our operating sectors.
“We want to save our clients time—that’s the driver. We want to be the consultancy that listens to our clients and delivers innovative consultancy services and powerful management information to drive continuous improvement” — Phil Jones, Managing Director, William Martin
How does William Martin maintain good relationships with clients?
Maintaining good relationships with our clients is so important to us and to do this, we use a client-centric management model that focuses on delivering compliance to pre-agreed service standards and to introduce best practice with the potential to further reduce risk .
“We invest significant amounts of resources into an employed team of account directors, technical account managers and client service managers. This means we can make sure that we’re delivering the best service for our clients, and we’ll always try to exceed expectations where possible.” — Phil Jones, Managing Director, William Martin
Another reason we are able to build lasting professional relationships with our clients is that we are constantly trying to evolve, develop our approach to delivering services and building software. For example, we have improved Meridian to enhance the user experience and to make enhanced functionality available to our clients.
“We continuously work to innovate to enhance efficiency and reduce risk.” — Phil Jones, Managing Director, William Martin
