The Story of William Martin: An Interview with Managing Director, Phil Jones

September 17, 2024

What is Phil Jones’ background in compliance?

William Martin was formed in 2004 and initially provided risk assessment services to commercial and residential property managers; it also developed the market leading health and safety compliance platform, Meridian.

In 2018, William Martin was acquired by Marlowe plc and was subsequently joined by Quantum Compliance in 2020 – a consultancy which provided similar services and operated in the same market sector.  These two businesses completed a successful integration and then began trading under the William Martin brand.

Phil Jones, our Managing Director, comes from a consulting background and has previously worked as a practising health and safety and fire consultant.

“My professional background is rooted in delivering health and safety and fire safety consultancy services, which has enabled me to progress my career into business management, and to the position I currently have the privilege of occupying today.”  — Phil Jones, Managing Director, William Martin

Why was William Martin founded?

Ultimately, William Martin was founded to reduce the burden of managing compliance for our clients by offering innovative consultancy and software solutions.

What makes William Martin stand out in a very competitive landscape is our unparalleled customer service and integrated approach to software; specifically, the way we are able to link our consultancy services to our risk management software, Meridian, alongside our other software products Elogs CAFM and Prosure360.

“We are continually evolving to create a compliance ecosystem unlike anything else in the industry. With our consultancy, Meridian and the integration with Elogs CAFM, we have a very strong proposition which improves our client efficiencies with regards to managing health and safety compliance” — Phil Jones, Managing Director, William Martin

Today, William Martin is known for creating next-generation property compliance by fusing clever consultancy with smart technology, so that our clients can grow.

What makes our software different?

“There’s plenty of other organisations out there who have a consultancy and compliance management system, just like us. But unlike us, they can’t link all our products and services together with our software integrations. That’s where we think our tangible competitive advantage lies” — Phil Jones, Managing Director, William Martin

The key difference that elevates William Martin is our ecosystem approach which aims to join up all our platforms and share data between them. This helps to save clients’ time and make compliance management more straightforward and efficient.

“Clients are looking at ways to save time. With Meridian, Prosure360 and Elogs CAFM, they can save a lot of the time and effort that goes into managing compliance.” — Phil Jones, Managing Director, William Martin

How does William Martin’s consultancy stand out?

William Martin’s consultancy stands out due to its expert team of highly competent consultants who use innovative report writing software that enables us to deliver pragmatic, technically accurate advice and for our consultants to enhance the customer experience when conducting site visits.

“Together, with a dedicated team of customer support professionals, we think that our consultancy service differentiates itself on the customer experience that we provide and the pragmatic advice that we give.” — Phil Jones, Managing Director, William Martin

How does William Martin keep up with changes in health and safety?

Through our partnership with Barber EHS, William Martin receives the very latest health and safety information and updates.

“The relationship we have with Barbour EHS allows us to stay ahead by ensuring that we can provide our clients with early notice of changes to legislation and guidance .” — Phil Jones, Managing Director, William Martin

To communicate these changes to our clients and prospects and to help identify impacts and implications, we regularly produce client postings, technical briefing notes, webinars, and thought leadership articles that prepare clients for new legislation and guidance.

“An example of this is our annual compliance report, which is an initiative to show that we’re identifying trends using our own data, captured in Meridian. By sharing this research and expert insight with our clients, we can help them keep on top of  the latest trends and industry changes.” — Phil Jones, Managing Director, William Martin

Essentially, we want to demonstrate to our clients that we’re staying ahead of our competitors and preparing them for any changes that arise.

What is William Martin’s mission or overarching goal?

“We want to be recognised as the best health and safety consultancy in our sector.” — Phil Jones, Managing Director, William Martin.

William Martin’s ultimate mission is to be the market-leading consultancy by delivering accurate, pragmatic, and cost-effective advice through our people and integrated software systems. Put quite simply, we want to be the ‘go-to’ consultancy in our operating sectors.

“We want to save our clients time—that’s the driver. We want to be the consultancy that listens to our clients and delivers innovative consultancy services and powerful management information to drive continuous improvement” — Phil Jones, Managing Director, William Martin

How does William Martin maintain good relationships with clients?

Maintaining good relationships with our clients is so important to us and to do this, we use a client-centric management model that focuses on delivering compliance to pre-agreed service standards and to introduce best practice with the potential to further reduce risk .

“We invest significant amounts of resources into an employed team of account directors, technical account managers and client service managers. This means we can make sure that we’re delivering the best service for our clients, and we’ll always try to exceed expectations where possible.” — Phil Jones, Managing Director, William Martin

Another reason we are able to build lasting professional relationships with our clients is that we are constantly trying to evolve, develop our approach to delivering services and building software. For example, we have improved Meridian to enhance the user experience and to make enhanced functionality available to our clients.

“We continuously work to innovate to enhance efficiency and reduce risk.” — Phil Jones, Managing Director, William Martin

What is the best thing William Martin offers?

At William Martin, we are focused on our people. We invest in and support our team to deliver the best service and experience for clients across all areas of the business.

“Everything we do is people-focused. Our performance is through our people which is why we invest in our team and support them as best as we can.” — Phil Jones, Managing Director, William Martin

People are at the heart of everything we do. By being authentic, putting people first, we invest more in developing them alongside creating career growth opportunities and advancement.

It is our priority to ensure our employees feel valued and inspired and we commit to supporting them every step of the way.

What are the future focuses and goals for William Martin?

From a business perspective, we want to grow and deliver our financial targets while ensuring our clients always have a positive perception of William Martin; in short we all want to feel proud of working for William Martin.

“We want to deliver best in class services and software which are endorsed by our clients.” — Phil Jones, Managing Director, William Martin

Want to work with a company who truly care about client satisfaction and software innovation? Get in touch with us today!

 

Contact

At William Martin, we bring unparalleled health & safety expertise and powerful technology to the table. Whatever your sector and wherever you are, we give you the support you need to keep compliant, strong, and successful.

This content has been produced in association with our sister company, Barbour.

For all enquiries, please contact us or call our team on 0203 819 8829.

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